Sheraton Atlanta Hotel

165 Courtland Street NE, Atlanta, GA, 30303, United States   •  Weather:    •   Local Time:     •  Phone: (404) 659-6500   •  Hotel Reservations: 866-716-8134

Sheraton Atlanta Hotel Frequently Asked Questions

Parking:
For your convenience, we offer both self and valet parking options with unlimited in and out privileges.
Self Parking:
0-3 hours | $14.00
4-8 hours | $18.00
9-24 hours (overnight) | $22.00
Our self parking area has both covered and uncovered areas. Our covered parking garage is connected to the hotel by a short underground walkway. In order to ensure an easy arrival, we encourage our self-parking guests to unload their luggage with the valet at the hotel’s front door prior to self parking.
Valet Parking:
0-3 hours | $18.00
4-8 hours | $22.00
9-12 hours (overnight) | $32.00


High Speed Internet:
Complimentary access in the lobby and in the Link@Sheraton, located in the lobby on the 3rd floor. All guest receive complimentary in-room wi-fi @ 5mbps. If any guest would like to upgrade their Internet speeds, the costs are as follows:

  • Upgrade to Internet @ 15 mbps for an additional $5.95 per day


Rollaway Beds & Cribs:
Available at no charge
Based on availability
Not available in all guest room types, based on fire codes

Refrigerators:
Available in all Guest Rooms

Pool:
Pool hours are 7AM to 10PM
Pool area can also be reserved for private parties
Please contact the hotel prior to your arrival for pool availability, although availability is subject to change without notice.
Should the pool be closed during your visit the hotel will provide a list of alternate arrangements at nearby hotels.


Pet Policy:
We are a pet friendly hotel
Maximum allowed weight is 40lbs
There is a one hundred dollar ($100) pet deposit of which sixty-five dollars ($65) is refundable. Thirty-five dollars ($35) of the deposit makes up a non-refundable pet cleaning fee. Two pet maximum per guest room. A credit card is required on file.
Due to aggressive nature the following breeds are not permitted:
Doberman
Pit Bull
Miniature Pinscher
Staffordshire Terrier
Rottweiler
Giant Schnauzer
Chow Chow
Old English Sheepdog
Pets must be on a leash while in public space.
Guest comfort is our number one priority and therefore boisterous behavior can not be tolerated. This includes excessive noise as well as any aggressive behavior.
Pets are not allowed to be left in rooms unattended. After all, you wouldn’t want to hear someone else’s barking dog, right?
Please notify your front desk associate that you are traveling with a pet


Packages:
The hotel charges a $5 handling fee for all packages received or sent.
0-5 Pounds $5.00
6-20 Pounds $10.00
21-50 Pounds $15.00
Over 50 Pounds $25.00
Pallets $75.00

FedEx Hours:
Early AM Before 8:00AM
Priority Between 8:00 AM – 10:00 AM
Ground After  1:00 PM – 5:00 PM

UPS Hours:
Early AM Before 8:00 AM
Priority Between 8:00 AM – 10:00 AM
Ground After 12:00 PM -5:00 PM

Storage Fee: 
$25.00 per item per day
*No storage fees will apply for the first three (3) days prior to the start of the event. If storage exceeds three (3) days, a $25 per item per day ‘Storage Fee’ will be added. Bundled units (ie: Pallets) will be charged at $25 for each piece contained in the bundled unit.


Credit Cards:
Credit cards accepted: American Express (AX), Diner’s Club (DC), Discover Card (DS), JCB (JC), MasterCard (MC) and Visa Card (VI)


Debit Cards:
Full payment for all reservations is secured at the time of check in.
If you are using a debit card, the amount for your entire stay's room and tax, in addition to $50.00 per night for incidental charges is automatically removed from your account. Same is true of a credit card.
Any left over authorization is released at the time of check out. However, it may take up to 10 business days for your bank to deposit that money back into your account.


ATM & Checks:
ATMs are located on the 3rd floor and near the Garden Courtyard Pool on the first floor.
Checks may be cashed up to $50.00 per day at the front desk. Gold and Platinum SPG members may cash up to $300.00 per stay.


Tax Exemption:
Federal government employees traveling on government business with a valid form will be exempt from occupancy tax (8%). In order to be exempt from Sales Tax the guest must present either a check issued by the Federal Government Agency or a Government Issue Credit Card whose first 4 digits are either 4486, 4614, 5568 or 5565 and whose 6th digit is either 0, 6, 7, 8, or 9.
Unless the card has the necessary digits it is not considered a valid exemption card and sales tax of 8% cannot be exempted.
All other organizations including non profit and out-of-state government employees are not exempt at all.
State of Georgia agencies are automatically exempt from occupancy tax with the presentation of a valid exemption form. In order to be exempt from sales tax the guest must present either a check issued by the State of Georgia agency or provide an agency credit card.


Transportation:
Guests are welcome to use SuperShuttle for transportation to and from the airport. From the airport, pick-up is located at Ground Transportation. The shuttle stops at the Sheraton Atlanta at :24 and :56 of the hour and runs from 6:00 a.m. to Midnight daily.
The cost is $16.50 one way when booked online or at the airport or $18.50 when booked via phone per person or round trip is $25 per person. For reservation or questions, please call 1.800.852.3826 or visit www.supershuttle.com 


Lost & Found:
Please click here to fill out a report on your lost and/or found items. Your information will be submitted directly to our Loss Prevention team who will be in touch with you concerning the details of your items.

Mailroom Hours:
Monday-Friday 7 AM – 5 PM
Saturday 8 AM- 12 PM